KSkins reserves the right to select the courier at its discretion. Requests for specific shipping methods may be made, but are not guaranteed.
Normal order processing and shipping operation hours are Monday through Friday and standard processing and shipping times are 7-10 business days. Business days do not include holidays or Saturday and Sunday.
Due to the nature and hygiene of our productwe cannot accept exchange or accept returns on non-faulty items so please choose carefully! If your item becomes damaged during shipment we will gladly send a new item!
At KSkins we're dedicated to keeping our products 100% natural and free of harmful synthetic chemicals. We do not use synthetic stabilizers and we do not formulate our light and fluffy body butters with any beeswax. As a result, our delicate natural products packaged in plastic jars are sensitive to temperature changes.
During very warm weather, products may soften or even melt in transit as they sit in warm mail trucks and mailboxes.
We use more protective packaging in the heat of summer as well as ice packs, so most products do make their journey safely.
Unfortunately, melting is a natural reaction to heat and we have no control over the conditions during transit or delivery.
If in fact your product does arrive melted just place your product in the refrigerator or freezer to harden and solidify.